The dealership service and sales are knowledgeable and courteous. My 2014 Gran Turismo MC had noises coming from the undercarriage and Craig and Dave were quick to take care of the problem while I waited. The reason I will be back. Thank you, Dr. Vuzzo.
As always excellent attentive service by Craig and staff. Back order parts. Craig kept me informed as to availability.
The service dept representative listened to my concerns, resolving them in a timely manner which allowed me to continue my day.with minimal interruption.
Outstanding customer service from the service department; highly recommended!!!
Craig did an outstanding job of getting my car serviced promptly and efficiently and as promised.
The quality of the service really stands along side the name Maserati! The service department at Maserati of Jacksonville is an outstanding experience that is not compatible to any other automobile dealer I have dealt with in luxury brands we have owned. Craig and his service team go above and beyond my expectations on every visit to the dealership for serviceon our Maserati. Remember the old saying "you get what you pay for" it is very true I am a Maserati of Jacksonville customer for life I highly recommend them.
Craig in service was highly professional and efficient. I have done business with this dealer for about a year now and they provide the luxury experience a Maserati owner expects. Highly recommend.
Polite informed professional knowledgeable Mark of the Bentley service department kept me informed throughout the repair of my Azure Real pleasure to work with.
Craig in the service department was amazing! My Maserati Ghibli broke down in Georgia and he was very helpful. He went above and beyond helpful.
My experience at JAX Maserati was a great. I was greeted by Craig Landry who was a true professional. He went over and beyond by answering my questions and by keeping me informed on the progress of servicing my vehicle. A big thank you to him!
Friendly staff, clean, professional, service cost less than expected and very knowledgeable about the vehicles.
Craig went above and beyond to ensure we were taken care of. He provided timely feedback, answered all of our questions, and was very professional. The facility is beautiful too. Our experience was definitely 5 stars.
Dealership was a pleasure to visit! The entire service staff was helpful and extremely professional. Would highly recommend for all service needs to your vehicle!
Very attentive and engaging staff. In particular, Craig has been outstanding. They work with you addressing problems
mark in service is the best he really is the only reason i continue to do business there. so kind and honest thank you
Extremely professional very helpful an accommodating my car is maintenance requirements. Outstanding service and professionalism highly recommended
Craig had great customer service. He explained everything so that I knew what was going on.
Craig in the service department was very helpful and kind. He was able to figure out what was wrong was wrong with my stereo and advised me how to troubleshoot the issue if it happens again. They had me on my way within 10-15 minutes. Waiting area is nice and comfy with a view of their workshop.
The front desk gentleman did an excellent job, He was courteous and very nice throughly the period I was there.
Beautiful dealership with a professional staff, who performed servicing on my vehicle in a efficient manner.
Profesional service with great communication skills. High Quality products. Smoothie transactions and excellent experience with Dealer team.
The service is amazing and very professional.
They worked to solve my problem with my older Maserati and minimized the cost and time.
Friendly professional staff each and every time I visit. Job well done excellent customer service.
Dealership top notch; service top notch; people very knowledgeable, helpful and courteous. I wouldn’t go anywhere else in The country.
I was pleased with the efficiency and professionalism of everyone involved in the care of my Rolls-Royce
I found this dealership to be the most professional and welcoming dealership ever. My seller was new and not afraid to say so, that was a winning attitude for me, no matter what I was walking out with something because of his honesty. Thanks so much for being humble. Mr.Brown
Good experience. Honest evaluation of what I needed and didn’t push services I didn’t need.
Such an easy experience and staff is super accommodating ! Same day service and my car got dropped off at my location. Fantastic
I made the trip from Alabama to Jacksonville to look at a car and I was not disappointed! Katlin answered all of my (many) questions before I made the trip down and was an amazing throughout the process. The purchase process was seamless. I would highly recommend Maserati Jacksonville (and especially Katlin) to anyone shopping for a luxury vehicle!!
Craig did everything we asked him to do. He is great to work with.
Great service. TJ is a gem. Pleasure to work with. I will definitely work with them in the future.
Customer Service beyond reproach. Mark did an excellent job with staying on top of the needs of my Bentley. Customer service alone you now have a customer for life.
What do you think of when you think of the term 'bespoke'? Our lease on our 2019 Levante was at least a year out when we started discussing our options with Brandan in sales. We have traditionally leased all of our vehicles but we were open to purchase as Covid slowed our business and changed our vision. Still, so far out was too many extra payments to roll forward. We started by designing our own new Levante on the web based builder but it always kicked out many of the options we preferred when I would click on the blackout package. ...
Craig and his staff were extremely accommodating and spot-on in the service they performed on my Gran Tourismo.
Craig Landry was excellent. Solved all my issues and completed my yearly maintenance in 3 hours. His sensitivity to my schedule was amazing.
The service manager Craig, was helpful in getting roadside assistance to me and then in gettting me set up to install a new tire the next day. They were responsive and professional. They also washed my car!
Wonderful experience at the Bentley store in Jacksonville. Mark the Bentley service manager could not have been more helpful as he kept me up to date on the service being done on my Bentley. Lenny has been most helpful in showing us new and pre owned cars at the store and we will be back for shopping and service at this dealership. Thanks again for a great experience and hope to see you soon.
Great service and courteous employees. Work done in a timely fashion. Would recommend them highly.
Quick, clean, friendly, lots of nice cars to look at while you wait. Would definitely recommend
The team is great and we loved that Brandon and the team are not pushy sales people. They allow you time to make the right decision for what a very expensive purchase and big decision.
Great dealership, great staff beautiful facilities, The work is done guickly and done correctly the first time , My car was returned cleaned inside and out ! I would highly recommend this dealership!
If buying a non electric car this is the place to go! Excellent costumer service.
Great place , beautiful dealership, super friendly staff, I would highly recommend this place? Work was done correctly and car was returned spotless !
Good service. Craig was awesome. I recommend this company for your services at all times.
Great Service Great People They We're Prompt and Very Friendly Will Recommend To Othets
Never been to a dealership that had so much pride in their customer service, dealt with Marc in-service on my Bentley Bentayga He was very professional and really cared about taking care of my vehicle.I would highly recommend using them
Craig always handles my concerns in a timely manner. Never any complaints at all with Maserati’s service & turnaround time.
The service manager was extremely professional and helpful. He explained everything thoroughly and honestly. The building was clean and inviting and everyone was helpful. My car was ready when they said it was going to be. Excellent experience overall
Great service- very professional
Excellent service, super helpful, and very happy with my experience! Will definitely be going back if I have any future issues. Best place to go by far
I was never pressured to buying my car. They presented the vehicles I was looking at fairly and expertly. They have a great team and should be proud.
Service is awesome I love everything they do and the customer service is A+. Pick my car wasn’t a headache at all ❤️❤️❤️❤️ This place 2 cars from them
Asia Sweat was awesome to work with. The entire team went above and beyond to answer all my questions and I really got the white glove treatment even tho the car I was buying was a third the price of most cars in the showroom. Would highly recommend this dealership.
Just finished my first experience with service and truly appreciate Craig Landry for all of his persistance in getting my car managed...he is an excellent addition to this team!
My experience with Maserati Jacksonville has been beyond amazing. From my very first call to the dealership inquiring on a specific vehicle, the customer service has been outstanding. Asia did a phenomenal job working with me and handling my constant text messages and calls. She did a great job making sure I was aware of every thing that was going on and would regularly give me progress updates. I also worked directly with one of the managers (Jose). Jose was also amazing and made sure that I received the best financing possible with a very low interest rate. In all, ...
Excellent service, picked up and delivered the vehicle right to my home. The service was performed as expected without trying to upsell any extras. Vehicle came back clean and ready for another year of service.
Mr. Mark Cummings and his staff are an exceptional group of people to work with. Mr. Cummings customer service is exemplary. And I cant thank him enough for his help and assistance.
Professional and knowledgeable staff. Convenient location. Modern clean facilities. Kyle and Jason were approachable, straightforward and responsive. Impressive selection of cars. Our car was very clean when delivered.
Very friendly and comfortable environment.
Had a rough start when I first got to the dealership getting a hold of the service guy but after he showed up things ran smoothly my car was in for the three service. Was done pretty fast about 45 mins to an hour
Great service and work performed. Alex was a big help. He is very insightful and knowledgeable. Looking forward to working with Jax maserati again in the future.
consistently provide courteous service.always a pleasurable experience to have my car serviced highly recommend this outstanding business that value their customers and have kept me informed as to progress of service and when my car will be ready
I experienced an outstanding customer service experience. Mr Alex Fernandez was extremely courteous, knowledgeable and efficient. Alfa Romeo to authorize the group to have full service maintenance ability there. Very well done!! Excellent and beautiful facilities and deep customer oriented culture
Lenny, the salesperson was great and the manager that allowed the extended test drive. Unfortunately I have to call and email repeatedly to get my trade-in paid off which took over weeks.
Thank you to the service team of Maserati Jacksonville, for another superior visit. This service team always goes above and beyond to make sure we have a pleasant visit. We can’t thank them enough for making us feel so welcomed.
Excellent service, great team, kudos to everyone involved to help me with the purchase. Thank you all. I would recommend this location. If possible I would give 7 stars
First time visiting your new location coming up from St. Augustine, Alex in service could not have been more helpful. I will have the service done on my Maserati and look to your dealership for future trade in and purchase.
Alex and the service team recently made it very easy for me to get a new set of tires. They picked up my car at my house and dropped off a loaner, then returned my car to me at my office. So easy. MUCH better experience than the old OP location. Pssst Alex, about that detail I wanted... 😁
Professional team. Great service and excellent experience in every department, sales, financial and service departments. I highly recommend this dealership. Very efficient crew under leadership of Mr Mark Cummins.
The integrity and quality of service is parallel to none. Alex is amazing and Larry is awesome. The Valets are ever fantastic. Thank you all.
Kyle my sales person was excellent. I loved my experience at the dealership. My purchase, a dodge 392 , was just as Kyle had explained to me over the phone . The best dealership I have been in so far . I’ll be back for my next purchase, and yes I’m from Georgia.
Mark Cummins is outstanding along with the rest of the team! So happy to have a local Bentley dealership at last! No more trips to Palm Beach:)
Alex and Larry were amazing with making sure I had all of my questions answered about what's going to be serviced on my vehicle. He really takes the time to find out the customer needs. Thanks a lot
Awesome dealership and very helpful sales department. The finance person was quick as well. We were out in no time driving a new car.
Amazing friendliness and customer service! Truly puts the joy back in purchasing Maserati with the quality of service that this Dealership provides. With them I'll remain a Maserati customer for a long time from now
Beautiful Dealership. Jason Leca and Jose Saldana are a pleasure to work with. Every member of the team here anticipated our needs and all were ready to provide the smallest comfort and service.
Alex is a very professional, informative and helpful member of your team. He is a pleasure to work with. I look forward to woking iwth him and your dealership in the future..
Great customer service. Very responsive and friendly. Service performed timely.I left a package in the loaner and they brought it to me. Mark is great.
Larry the Service Manager and Alex along with the rest of the team are absolutely wonderful! 100% happier with this crew than the Service I experienced at Orange Park. They went above to make me feel tended to and have provided superior communication and customer service. I anticipated on switching from Maserati after the experience I had at Orange Park... this staff has changed my mind and I look forward to a long-term relationship as a continuous customer and reference base for my friends who also love Maserati/Bentley
ALEX IS VERY HELPFUL IN EVERYTHING. HE KNOW EVERYTHING ABOUT THE CAR AND VERY HELPFUL WITH ANY QUESTIONS I MAY HAVE. I WOULD BRING MY CAR HERE FROM NOW ON.
Mark Cummins is always quick to provide superior service and wisdom from many years of experience. The best of the best, exactly what you would expect from a dealership such as this.
Excellent service. Larry is the best service manager I've ever dealt with in all my years of having cars serviced. Going there is a pleasure and the dealership is absolutely amazing. So happy that Jacksonville finally has a real high end dealership. All they need now is to bring in Ferrari to the lineup,
I have bought two Bentleys from this group. Nicest group of people and excellent service. You don't have to do a bunch of haggling. It is a business transaction.
SALES EXPERIENCE WAS EXCELLENT
Brandon Gray was so helpful in getting me into my new Levante. He listened to what I wanted and went to bat for me on price point. When he delivered the vehicle to me, he was happy to set up the various hi tech features and explain the many functions. York Mauritz in the finance department, sent me all the paperwork via email and walked me through the necessary forms explaining the numbers, etc. The entire transaction with Maserati Jax was very professional.
Friendly people, excellent service and good pricing. Four new tires for my Levante for the price of a discount tire shop and everything done to "Maserati quality". Plus you drive away with a spotlessly clean car and priceless peace of mind. Definitely 5 star service.
The service that was provided was extremely wonderful. I wouldn’t take me car anywhere else! Such a beautiful dealership and the people were very pleasant.
Every thing that I needed was done in a professional manner.I was well pleased with the attitude of the the service department and Mark
Great Manager and staff!!
I have been to this location a few times now for my service work and its been a great experience.
Nice experience, very friendly staff. Glad to finally have warranty service locally, I don't need to travel or send my vehicle out of town for service.